Disclaimer

Availability: Please phone or email to check availability and make a provisional booking.

Booking: Please return the completed booking form and payment within 10 days otherwise we will assume you have cancelled your provisional booking. We will then send you written confirmation of your booking. Please check the confirmation very carefully, you need to inform us within 10 days if there are any errors, otherwise we will assume you have accepted the booking.

Payment: A deposit of 10% of the cost for one week is required, this is payable at the time of booking. The final balance MUST be received 12 weeks before your holiday is due to start, otherwise we reserve the right to treat it as a cancellation. For your complete financial security all payments received from clients will be held on deposit by us until after completion of your holiday. Only government action or tax changes will alter the agreed price of your holiday.

Changes: Please inform us immediately of any changes to your booking and we will try our hardest to accommodate your request. In the unlikely event that we have to make changes to your booking we will refund all monies you have paid to us. We cannot be held liable for any changes caused by actions out of our control.

Cancellation: After the booking has been accepted any cancellation in full or part must be made to us in writing. We will charge the following cancellation fees depending on when you notify us and when your holiday was due to start 12 weeks plus 50% of balance paid (not including deposit), 8 to 4 weeks = 75% of balance paid (not including deposit), 4 weeks up to your start date = 100% of total holiday cost.
If White Stuff Retreats have to cancel your booking any money you have paid to us will be refunded.

Insurance: It is the responsibility of all guests to have insurance to cover for cancellation, third party, personal accident and loss of possessions. Please provide us with details of your insurance cover with your booking so that we can be of maximum help in the event of an accident, claim or cancellation. We regret that if you have no insurance we will be unable to help you and you may not be covered for a holiday cancellation. You are advised that some holiday ski insurance requires you to pay for treatment yourself and then claim it back off your insurance on your return.

Passport & Visa: It is the clients responsibility to be in possession of a valid passport and visa.

Liability: White Stuff Retreats and its employees cannot accept any responsibility for injuries caused by personal negligence. Clients skiing alone or with an escort or guide do so at their own risk at all times.

Weather: White Stuff Retreats is not responsible for adverse weather conditions affecting travel arrangements or the ability to ski or snowboard.

Damage and Losses: If the chalet, fittings, contents, equipment or vehicles are damaged or lost, by any guest, the people responsible or their guardians will be liable for the cost of repair or replacement.

Conduct: All clients must behave in an acceptable manner which does not threaten or disturb the enjoyment of others. We reserve the right to cease all contractual obligations in such circumstances.

No Smoking in the chalet: As a requirement of our insurance and for the comfort of others, smoking is NOT allowed anywhere in the Chalet. Clients wishing to smoke can only do so outside.

Comments and Suggestions: If you have any comments or suggestions that would improve our service, please tell us. We want you to have the best possible holiday.

Complaints: Please let us know if you have any complaints and we will do everything possible to put them right.

Correct Information: All Information provided is subject to change but we will make every effort to inform you of any alterations or corrections as soon as possible.

English Law: The contract shall in all respects be governed by English law and shall be deemed to have been made in England and subject to nonexclusive jurisdiction of the English courts.

You ski holiday does NOT include:

Holiday/ski insurance.

Flights from or to you desination, if you could forward your flight/travel arrangements 10 days prior to departure so we can organise your transfers from Geneva/Chamberry Airport.

Ski lessons/Ski guides, you can book these through White Stuff Retreats if you require the use of ski school or ski guides.  We use English speaking instructors and guides from the ESF (Ecole du Ski Francais).

Lift Passes, you can book these passes through White Stuff Retreats the price for which will then be included into the price of your accommodation.